Our Products
Q: What does CAELVO sell?
CAELVO is a curated sunglasses brand offering a premium collection of stylish eyewear for everyday wear and outdoor activities.
Q: Are your product images accurate?
We make every effort to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device's screen settings.
Q: What level of UV protection do your sunglasses offer?
Our sunglasses provide UV375 to UV400 protection depending on the model, blocking harmful UV rays up to the rating shown on each product page. The exact UV rating is listed in every product's Specifications section, so you can choose the level of protection that suits your needs.
Q: Are your sunglasses polarized?
Some of our sunglasses feature polarized lenses, which reduce glare from reflective surfaces such as water, roads, and glass. Whether a specific pair is polarized is listed in its product Specifications.
Q: What's the difference between UV protection and polarized lenses?
UV protection shields your eyes from harmful ultraviolet rays. Polarized lenses reduce surface glare for improved visual clarity and comfort. The two are complementary features and many of our models include both.
Orders
Q: How do I place an order?
Browse our store, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details.
Q: Can I cancel or modify my order after placing it?
We begin processing orders quickly, so we may be unable to accommodate changes or cancellations once an order has been confirmed. Please contact us as soon as possible at support@caelvo.co or by phone at +447366101296 and we will do our best to help.
Q: Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email containing your order details. Please check your spam folder if you do not see it in your inbox.
Q: Do you have a minimum order value?
No, there is no minimum order value required to shop with us.
Shipping & Delivery
Q: Where do you ship to?
We currently ship throughout the United Kingdom only.
Q: How much does shipping cost?
We offer free shipping on all UK orders with no minimum purchase required.
Q: How long will my order take to arrive?
- Handling time: 0–3 business days (Monday to Friday)
- Transit time: 3–6 business days (Monday to Friday)
- Total estimated delivery: 3–9 business days
Q: What is your order cut-off time?
Our daily order cut-off time is 12:00 PM (GMT). Orders placed after this time will begin processing the next business day.
Q: Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information so you can monitor your delivery.
Q: What happens if my order doesn't arrive?
If your order has not arrived within the estimated delivery window, please contact us at support@caelvo.co or +447366101296 and we will investigate with the carrier on your behalf.
Q: What if my package arrives damaged?
If your item arrives damaged, please contact us immediately at support@caelvo.co with your order details and photos of the damage.
Payments
Q: What payment methods do you accept?
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
Q: What currency are prices displayed in?
All prices on our store are listed in GBP (£).
Q: Is it safe to enter my card details on your website?
Yes. Our website is protected by 128-bit SSL encryption, ensuring your payment information is fully secured during every transaction. We are also fully PCI DSS compliant.
Q: Can CAELVO see my full card number?
No. We never have access to your full card number. Upon completion of your purchase, we can only view your billing information, shipping information, order details, and the last 4 digits of your card.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return window from the date you receive your item. Please refer to our Return & Refund Policy page for full details.
Q: How do I initiate a return or exchange?
Please contact us at support@caelvo.co and our team will guide you through the process.
My Account
Q: Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to manage your orders and preferences more easily.
Q: How do I keep my account secure?
We strongly recommend that you do not share your username, password, or any account access details with anyone else.
Privacy & Data
Q: How is my personal information used?
Your personal information is used to process your orders, manage your account, provide customer support, and where applicable, send you marketing communications. Please refer to our Privacy Policy for full details.
Q: Do you sell or share my personal information?
No. CAELVO does not rent, sell, or share your personal information with third parties for their own marketing purposes.
Q: How can I request access to or deletion of my data?
You have the right to access, correct, or request deletion of your personal data. Please contact us at support@caelvo.co and we will process your request in accordance with applicable law.
Company Info
Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.