Contact information
Contact Us
Have a question about a product, your order, or anything else? We're here to help. Send us a message using the form below, or reach us directly using the details below.
Company Info
Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.
Frequently Asked Questions
How long does delivery take?
Once your order is placed, allow 0–3 business days for handling and 3–6 business days for transit. Total estimated delivery is 3–9 business days (Monday to Friday). Free shipping on all UK orders. See our Shipping Policy for full details.
What is your return policy?
We offer a 30-day return window from the date you receive your item. Items must be unworn, unused, with tags and original packaging. Shipping costs for returns are the customer's responsibility. See our Return & Refund Policy for full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and Klarna. See our Payment Policy for details.
How do I track my order?
Once your order is dispatched you will receive tracking information by email. You can also track your order at any time using our Track Your Order page.
Can I cancel or change my order?
We process orders quickly. Contact us as soon as possible at support@caelvo.co or +447366101296 and we will do our best to help.
For a full list of frequently asked questions, visit our FAQ page.