Payment Policy

Secure Sockets Layer (128-Bit SSL Security)

At CAELVO, we are committed to providing you with the safest and most secure shopping experience possible. Our website, powered by Shopify, uses Secure Sockets Layer (SSL) technology to encrypt sensitive information — including passwords and payment card details — during every transaction. All forms across our site are protected with SSL encryption, keeping your personal information private and secure at all times.

Payment Methods Accepted

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

All prices are listed in GBP (£). Please refer to our Shipping Policy for further information on delivery charges and timescales.

PCI Compliant

CAELVO is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) — an information security standard established by the Payment Card Industry Security Standards Council for organisations that handle credit and debit card information. This standard strengthens controls around cardholder data and reduces the risk of payment fraud.

Your Payment Information

Your full card number is never accessible to us. Once your purchase is completed, we are only able to view your billing information, shipping information, order details, and the last 4 digits of your card number — nothing more.

Secure mode is activated as soon as you begin your order. You can confirm this by looking for a closed padlock icon in your web browser's address bar. Additionally, the site address will display "HTTPS" when you are connected to a secure server.

Your Privacy

We value your privacy. CAELVO does not rent, sell, or share your personal information with any third parties for their own use. Please refer to our Privacy Policy for full details on how your personal information is collected, stored, and used.


Company Info

Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.