At CAELVO, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Below you'll find everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United Kingdom, delivering directly to your address. Shipping options and delivery times may vary depending on your location.
2. Processing Time
Orders are typically processed within 0–3 business days (Monday to Friday), excluding weekends and public holidays. Our order cut-off time is 12:00 PM (GMT). Orders placed after this time will begin processing the following business day.
During peak seasons, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free Shipping — We offer free shipping on all UK orders, with no minimum purchase required.
4. Estimated Delivery Times
- Order Cut-Off Time: 12:00 PM (GMT)
- Handling Time: 0–3 business days (Monday to Friday)
- Transit Time: 3–6 business days (Monday to Friday)
- Total Estimated Delivery Time: 3–9 business days
Please note: delivery times are estimates only and may be affected by carrier delays or extreme weather.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on UK regulations or carrier limitations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at support@caelvo.co or by phone at +447366101296. We will work with the carrier to investigate and resolve the issue as swiftly as possible.
Company Info
Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.