CAELVO (operated by HE4L LTD, Company No. 16250783) operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect
We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details — name, address, billing address, shipping address, phone number, and email address.
- Financial information — payment card information, transaction details, payment confirmation.
- Account information — username, password, preferences, and settings.
- Transaction information — items you view, add to cart, purchase, return, or exchange.
- Communications — information you include in customer support enquiries.
- Device information — browser, IP address, and other unique identifiers.
- Usage information — how and when you interact with the Services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Services, personalise content, and deliver relevant advertising, including essential cookies (required for the store to function), Shopify Analytics, Google Analytics, and the Meta Pixel (Facebook and Instagram). You can manage or disable cookies through your browser settings, and where required by law we will request your consent before placing non-essential cookies. For more information see the Shopify Privacy Policy, the Google Analytics Opt-out Add-on, and your Facebook Ad Settings.
How We Use Your Personal Information
- Provide the Services — process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges.
- Marketing and Advertising — send marketing communications and show online advertisements, where you have consented.
- Security and Fraud Prevention — authenticate your account, detect fraudulent or malicious activity.
- Communicating with You — provide customer support and maintain our business relationship.
- Legal Reasons — comply with applicable law and respond to valid legal process.
How We Disclose Personal Information
We share personal information with Shopify and other service providers who perform services on our behalf (IT, payment processing, analytics, customer support, shipping), with marketing partners where you have consented, when you direct us to, with our affiliates, and in connection with a business transaction or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. To learn more, visit the Shopify Consumer Privacy Policy.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 16. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request deletion.
Security and Retention
No security measures are perfect. We recommend that you do not use unsecure channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, or correct your personal information, to data portability, and to manage your communication preferences. If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing and to withdraw consent. You can exercise any of these rights by contacting us using the details below, and you may lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or transfers to countries with an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Company Info
Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.