OVERVIEW
Welcome to CAELVO. The terms "we", "us" and "our" refer to CAELVO, a brand operated by HE4L LTD (Company No. 16250783, registered in England and Wales). CAELVO operates this store and website, including all related information, content, features, tools, products and services (the "Services"). CAELVO is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.
SECTION 2 — OUR PRODUCTS
We make every effort to provide an accurate representation of our products. However, colours or product appearance may differ from how they appear on your screen due to your device settings. We reserve the right to modify product descriptions, discontinue any product, or limit quantities at any time without notice.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. CAELVO reserves the right to accept or decline your order at its discretion. Your order is not accepted until CAELVO confirms acceptance. We must receive payment before your order is accepted. Please review your order carefully before submitting, as cancellations may not be possible after acceptance. Purchases are subject to return or exchange in accordance with our Return & Refund Policy.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and confirmed by email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or import charges. You agree to provide current, complete, and accurate payment information and represent that you are duly authorised to use it. For accepted payment methods, please refer to our Payment Policy.
SECTION 5 — SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Please refer to our Shipping Policy for full details.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, video, and design, are owned by CAELVO (operated by HE4L LTD), its affiliates or licensors, and are protected by intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. All rights not expressly granted are reserved.
SECTION 7 — THIRD-PARTY LINKS AND TOOLS
You may be provided with access to third-party tools and links as part of the Services. Such tools and materials are provided "as is" without warranties, and we have no liability arising from your use of them. Please review third-party policies before engaging in any transaction with them.
SECTION 8 — RELATIONSHIP WITH SHOPIFY
CAELVO is powered by Shopify. Any sales and purchases you make are made directly with CAELVO (HE4L LTD). Shopify is not responsible for any aspect of your purchase, including any injury, damage, or loss resulting from purchased products.
SECTION 9 — PRIVACY
All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read it.
SECTION 10 — FEEDBACK
If you submit any ideas, suggestions, feedback, reviews, or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial use.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders at any time without prior notice.
SECTION 12 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to infringe intellectual property rights, to harass any person, to transmit false or misleading information, to send spam, to impersonate any other person, or to interfere with the operation of the Services. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.
SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Except as expressly stated, the Services and all products offered are provided "as is" and "as available" without any representation, warranty, or condition of any kind. To the fullest extent provided by law, in no case shall CAELVO, HE4L LTD, or any of our partners, directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products procured using the Services.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless CAELVO, HE4L LTD, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.
SECTION 15 — SEVERABILITY, ENTIRE AGREEMENT AND ASSIGNMENT
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law and the unenforceable portion severed without affecting the remaining provisions. These Terms and any policies posted by us constitute the entire agreement between you and us. You may not assign these Terms without our prior written consent; we may assign them without restriction.
SECTION 16 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, where HE4L LTD is registered.
SECTION 17 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 18 — CONTACT
For any questions regarding these Terms of Service, please reach out using the details below. You may also wish to review our other policies: Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy.
Company Info
Store name: CAELVO
Company name: HE4L LTD
Company No.: 16250783
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Phone: +447366101296
Email: support@caelvo.co
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.